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Guest Services

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The World of Coca-Cola offers many guest services to help make your visit enjoyable and memorable. World of Coca-Cola Ambassadors are available throughout the attraction to answer any additional questions you may have once you arrive.

For answers to some of our most frequently asked questions, please see our FAQs page.

ACCESSIBILITY

The World of Coca-Cola and our parking garage are disabled accessible and meet all A.D.A. requirements. Please feel free to bring your own wheelchair. Courtesy wheelchairs are available at the World of Coca-Cola ticket windows located at the main entrance. A photo ID will be requested in order to use a courtesy wheelchair.

ASSISTIVE LISTENING DEVICES

Handheld text and audio devices are available at the Guest Services desk in the Lobby.

BABY STROLLERS AND MOBILITY SCOOTERS

Baby strollers are welcome at the World of Coca-Cola. Single strollers are encouraged, as peak attendance periods may require restricted stroller use in certain areas. Power chairs and mobility scooters are also welcome, however during peak attendance periods, conventional wheelchairs are encouraged.

BRAILLE GUIDE MAPS

Braille Guide Maps for use during your visit are available at the ticket windows and at the Guest Services desk in the Lobby.

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INTERNATIONAL LANGUAGE ASSISTANCE

Multiple language versions of the World of Coca-Cola Guide Map are available at the Guest Services desk in the Lobby.

LANGUAGE TRANSLATION

Many of our World of Coca-Cola Ambassadors speak multiple languages. We’re always available to help!

LOST AND FOUND

Recovered items will be held for 30 days and claimed in the Coca-Cola Store. Please notify any Ambassador (employee) or contact the World of Coca-Cola at 404-676-5151.

PET POLICY

Only guide dogs for the blind, service dogs for people with disabilities or working dogs in training are allowed inside the attraction.

PHOTOGRAPHY & VIDEO

The World of Coca-Cola welcomes photographs and video taken during your visit for your personal use.

You can also take advantage of SharpShooter Imaging to capture your photo memories for you. An on-site photographer will capture your photo at any one of the designated SharpShooter Imaging locations. You’ll receive your own PhotoCard. Just stop by the Imaging Gallery in The Coca-Cola Store to view and purchase your souvenir photos.

SAFETY & SECURITY

For the safety of all our guests, all persons and bags are subject to reasonable search and security checks. All visitors must pass through a security checkpoint before entering the facility. Guns, knives, mace or other weapons likely to cause bodily harm are not permitted inside.

SMOKING

For the comfort of all our guests, smoking is not allowed within the attraction.

WI-FI

The World of Coca-Cola provides free public Wi-Fi access throughout the entire attraction and outside at Pemberton Place. During your visit, we encourage you to connect to the “Coca-Cola” Wi-Fi network for faster download speeds and to take advantage of our mobile storytelling experience through QR codes.